Trust Center: How We Protect Your Student’s Data

Last Updated: March 27, 2026

How We Protect Your Student’s Data

myOwl uses bank-level security to keep your student’s grades, assignments, and athletic schedules safe. Here’s what that means – and why you can trust us.

Quick Facts

✅ We never store passwords. When your student connects myOwl to their LMS (e.g., Google Classroom, Canvas, or Schoology) or their athletic site (e.g., TeamSnap), they log in directly to those services. We never see or store their passwords.

✅ All data is encrypted. Your student’s grades, assignments, and schedules are encrypted like bank data. Even if someone hacked our servers, they couldn’t read the data.

✅ We don’t sell your data. We will never sell, rent, or share your student’s information with marketing companies, data brokers, or anyone else.

✅ You control the data. Your student can disconnect myOwl from their LMS or calendar anytime. You can delete all their data anytime.

✅ We respond to breaches fast. If there’s ever a security incident, we notify you within 30 days and tell you exactly what happened.

✅ We comply with federal law. myOwl complies with FERPA (the federal law that protects student records) and COPPA (the law that protects children under 13).

What Data Does myOwl Collect?

Your student provides:

  • Name
  • Email address
  • Student ID number
  • A password (just for logging into myOwl)

myOwl retrieves from your student’s school and athletic sites:

  • Assignment names and due dates
  • Grades (only what your student can see)
  • Class schedules
  • Athletic schedules

myOwl automatically collects:

  • How your student uses the app (pages visited, features used)
  • What device they’re using (phone, laptop, etc.)

What we do NOT collect:

  • ❌ Teacher comments or feedback
  • ❌ Personal calendar events unrelated to school
  • ❌ Payment information
  • ❌ Parent contact information
  • ❌ Anything we don’t need to deliver myOwl

Who Can See My Student’s Data?

  • ✅ Your student can see: Their own data (grades, assignments, schedules)
  • ✅ You (parent) can see: Your student’s data (grades, assignments, schedules)
  • ✅ myOwl employees can see: Only if your student contacts support (and only what’s needed to help)
  • ❌ Teachers cannot see: Your student’s myOwl account, study plans, or activity
  • ❌ Third parties cannot see: Nobody outside myOwl can access your student’s data
  • ❌ Schools cannot see: Individual student data. Schools can only see how many students in their school use myOwl.

How is My Student’s Data Encrypted?

In simple terms: Encryption is like a lock and key. Your student’s data is locked with a mathematical code (AES-256) that would take millions of years to break.

At rest (stored on our servers):

  • All data is locked with AES-256 encryption
  • Even our employees can’t read it without the key
  • Only authorized people have the key

In transit (traveling from your student’s device to our servers):

  • All data is locked with TLS 1.2+ encryption (the same technology banks use)
  • Hackers can’t intercept it

Passwords:

  • We never store your student’s school passwords
  • When your student connects myOwl to their LMS (e.g., Google Classroom, Canvas, or Schoology) or their athletic site (e.g., TeamSnap), they log in directly to those services
  • We get a secure token; we never see the password

What Happens If myOwl Gets Hacked?

We have a plan:

  1. We detect the breach (within hours)
  2. We investigate (within 24 hours)
    • What data was accessed?
    • How many students were affected?
    • How did it happen?
  3. We notify you (within 30 days)
    • Email from [email protected]
    • Exactly what happened
    • What data was accessed
    • What you should do (e.g., monitor accounts)
  4. We fix it (within 48 hours)
    • Patch the vulnerability
    • Add extra security measures
  5. We cooperate with authorities (if needed)
    • Work with law enforcement
    • Provide forensic reports

We’re also working toward SOC 2 Type II certification, the gold standard in data privacy protection, which is an independent audit that verifies our security practices. Target: within 12 months of achieving product-market fit.

Can I Delete My Student’s Data?

Yes. Anytime.

How to delete:

  1. Log into your myOwl parent account
  2. Go to Settings → Account
  3. Click “Delete Account”
  4. Confirm deletion

What happens:

  • Your student’s account is deleted immediately
  • All their data (grades, assignments, study plans) is deleted within 24 hours
  • All backups are deleted within 30 days
  • You get a confirmation email

You can also:

  • Disconnect your student from Google Classroom, Canvas, or TeamSnap without deleting their account
  • Request deletion by emailing [email protected]

Can My Student Disconnect From Their LMS/Athletic Sites?

Yes. Anytime.

How:

  1. Log into myOwl
  2. Go to Settings → Connected Accounts
  3. Click “Disconnect” next to the service (Google Classroom, Canvas, etc.)
  4. myOwl will stop syncing data from that service

What happens:

  • myOwl stops pulling new assignments, grades, or schedules
  • Data already synced to myOwl stays in their dashboard (until they delete their account)

They can also disconnect through the service:

  • Log into Google Classroom (or Canvas, etc.)
  • Go to Settings → Connected Apps
  • Find myOwl and click “Disconnect”

Does myOwl Comply With Federal Law?

Yes.

FERPA (Family Educational Rights and Privacy Act):

  • Federal law that protects student records
  • myOwl treats student data as confidential
  • We don’t share student records without permission
  • You have the right to access and delete your student’s records

COPPA (Children’s Online Privacy Protection Act):

  • Federal law that protects children under 13
  • myOwl gets parental consent before collecting data from children under 13
  • We don’t use children’s data for marketing
  • You can delete your child’s data anytime

State Laws:

  • myOwl also complies with state student data privacy laws in California, New York, Virginia, Colorado, and other states

What If My School Blocks myOwl?

Schools can block myOwl if they want. Here’s how:

Option 1: At the firewall

  • Schools can block the myOwl domain
  • Students can’t access myOwl on school devices/networks

Option 2: In the LMS

  • Schools can disable third-party app access
  • Students can’t connect myOwl to Google Classroom or Canvas

Option 3: On student devices

  • Schools can restrict which apps students can install

If your school blocks myOwl:

  • Your student can still use myOwl at home on their personal device
  • Your student can access their school data from home

Want your school to approve myOwl?

  • Contact your school IT director to ask why myOwl is blocked
  • Let us know too! Email [email protected] with your school name and IT director’s contact info 
  • We’ll reach out directly with our security documentation and Data Processing Agreement (DPA)
  • Most schools approve myOwl within 1-2 weeks

How Does myOwl Make Money?

Parents pay a subscription.

  • $9.99/month for one student
  • $6.99/month for a second student
  • $19.99/month for 3+ students
  • $99/year for a single student

We do NOT:

  • ❌ Sell student data
  • ❌ Show ads to students
  • ❌ Use student data for marketing
  • ❌ Share data with third parties

Our revenue comes only from parent subscriptions. We have no incentive to misuse your data.

Frequently Asked Questions

Q: Is myOwl safe for my student to use?

A: Yes. myOwl uses bank-level encryption, complies with federal law (FERPA and COPPA), and never stores passwords. Your student’s data is protected the same way a bank protects your money.

Q: Can myOwl see my student’s passwords?

A: No. When your student connects myOwl to their LMS (e.g., Google Classroom, Canvas, or Schoology) or their athletic site (e.g., TeamSnap), they log in directly to those services. We never see or store their passwords. We get a secure token instead.

Q: Can teachers see my student’s study plans or activity in myOwl?

A: No. Teachers can’t see myOwl at all. myOwl is private between your student and you. Teachers only see what’s in the school’s gradebook.

Q: What if my student’s school email is hacked?

A: Your student’s myOwl account is separate from their school email. If their school email is hacked, their myOwl account is still safe. They can change their myOwl password independently.

Q: Does myOwl work if my student switches schools?

A: Yes. Your student can disconnect from their old school’s LMS and connect to their new school’s LMS. All their data stays in myOwl.

Q: Can my student use myOwl on a school device?

A: It depends on your school’s policies. Some schools allow it; some block it. Your student can always use myOwl on a personal device at home. If your school blocks myOwl and you’d like them to approve it, email [email protected] with your school name and IT director’s email address. We’ll reach out with our security documentation and Data Processing Agreement (DPA) to help fast-track approval. Most schools approve myOwl within 1-2 weeks.

Q: What if I want to delete my student’s data but keep their account?

A: You can disconnect myOwl from Google Classroom, Canvas, or TeamSnap without deleting the account. This stops new data from syncing but keeps old data in the dashboard. To fully delete all data, delete the account.

Q: How do I know myOwl is secure?

A: myOwl uses AES-256 encryption (same as banks), complies with FERPA and COPPA, and is working toward SOC 2 Type II certification. You can also read our full Security Overview or contact us with questions.

Q: What happens if myOwl goes out of business?

A: We’re committed to deleting all student data within 30 days if myOwl closes. This is stated in our legal agreement with schools. You can also request data deletion anytime.

Q: Can I see what data myOwl has about my student?

A: Yes. Log into your parent account and you can see all your student’s data. You can also request a copy of all their data by emailing [email protected].

Q: Does myOwl use artificial intelligence (AI)?

A: Yes. myOwl uses AI to generate personalized study plans based on your student’s assignments and schedule. The AI runs on myOwl’s servers; we don’t share student data with third-party AI services.

We Want To Work With Your School

If your school is blocking myOwl (or if you’d like your school to officially approve it), we can help.

Here’s what to do:

  1. Let us know. Email us: [email protected] with your school name and IT director’s contact info. 
  2. We reach out to your school. We send your IT director:
    1. Our Privacy Policy (shows FERPA and COPPA compliance)
    2. Our Security Addendum (shows encryption, security practices)
    3. Our Data Processing Agreement (DPA) (ready to sign)
  3. Review process – IT director reviews our documentation (usually takes 1-2 weeks)
  4. Approval – once they sign the DPA, they can whitelist myOwl
  5. Your student will now be able to use myOwl on school devices and school networks

This is faster than going back and forth. We handle the technical conversation so your school IT director can focus on what matters: keeping your school and student data secure. 

Ready to get your school on board? 

Email [email protected] 

Subject: [School Name] – myOwl Whitelisting Request

Include:

  • Your school name
  • Your student’s grade
  • Your school IT director’s name and email address (if you have it)

We’ll take it from there!

Still Have Questions?

Email us: [email protected] 

We’ll respond within 2 business days.